Frequently asked questions

1- HOW TO BOOK-

YOU CAN BOOK WITH OUR ONLINE BOOKING SYSTEM OR BY PHONE 7 DAYS A WEEK.

2- WHAT DOES PRICE INCLUDE-

ALL BOUNCY CASTLE BOOKINGS INCLUDE- LOCAL DELIVERY, A SMALL CHARGE WILL BE CHARGED FOR OUT OF AREA DELIVERIES, YOU WILL RECIEVE A BLOWER, EXTENTION CABLE, CIRCUIT BREAKER, CRASH MAT AND SAFETY INSTRUCTIONS, WE WILL INFLATE THE CASTLE AND COLLECT IT THERE IS NO HIDDEN EXTRAS.

3- WHAT IF IT RAINS-

IF IT RAINS HEAVILY ON THE DAY AND YOU WANT TO CANCEL THE HIRE PLEASE RING US AS SOON AS POSSIBLE BEFORE WE START LOADING THE VAN AND THERE WILL BE NO CHARGE.PLEASE NOTE MOST OF OUR CASTLES HAVE RAIN COVERS SO SHOWERS ARE NOT A PROBLEM.

4- HOW MUCH SPACE IS NEEDED -

PLEASE ALLOW AN ADDITIONAL 5 FEET BOTH BACK AND FRONT AND AT LEAST 2 FEET AT THE SIDES.

5- DO YOU HAVE PUBLIC LIABILITY INSURANCE-

YES WE WILL HAVE 5 MILLION PUBLIC LIABILITY COVER.

6- HOW LONG DO I KEEP THE CASTLE FOR-

YOU CAN HAVE THE CASTLE FOR 7 HOURS MAXIMUM WE WILL DELIVER THE CASTLE BETWEEN 9.00am-4.30pm AND COLLECT AT 3.00pm-8.00pm PLEASE LET US KNOW IF YOU HAVE A SPECIFIC TIME IN MIND.

7- HOW LONG DOES SET UP TAKE-

INFLATE/DEFLATE THIS USUALLY TAKES 15-20 MINUTES.

8- CAN I SET UP ON CONCRETE AND TARMAC

YES BUT YOU MUST ADVISE US ON TIME OF BOOKING SO WE CAN BRING THE RIGHT EQUIPMENT.

9- CAN THE BOUNCY CASTLE BE SET UP ON A SLOPE-

WE ADVISE THE CASTLE SHOULD BE SET UP ON LEVEL GROUND BUT IF YOU TELL US WHEN BOOKING WE WILL COME TO SITE AND ADVISE.

10- CAN THE CASTLE BE USED INDOORS-

YES ALL OF OUR CASTLES CAN BE USED INDOORS, YOU WILL NEED TO CHECK THE CEILING HEIGHT AND LET US KNOW WHEN BOOKING.

11- WHEN ARE YOUR BOUNCY CASTLES AVAILABLE-

ALL BOUNCY CASTLES ARE AVAILABLE 7 DAYS A WEEK ALL YEAR ROUND.

12- HOW DO I PAY- PAYMENT IS CASH ON DELIVERY.

13- DO YOU SUPPLY SAFETY INSTRUCTIONS-

YES WE PROVIDE SAFETY INSTRUCTIONS WITH EVERY HIRE.

14- WHAT KIND OF ACCESS DO YOU NEED WHEN YOU DELIVER THE CASTLE-

THE CASTLES ARE WHEELED IN POSITION USING A CART SO WE NEED A STANDARD SIZE PATH TO GET THE CASTLE IN TO YOUR GARDEN OR VENUE IF YOU HAVE ALOT OF STEPS OR IT MIGHT BE DIFFICULT TO ACCESS THE VENUE PLEASE LET US KNOW.

15- HOW MUCH NOTICE DO I NEED TO GIVE TO BOOK A CASTLE-

YOU NEED TO GIVE AS MUCH NOTICE AS POSSIBLE DURING BUSY TIMES WE BOOK UP WELL IN ADVANCE SO PLEASE LET US KNOW AS SOON AS YOU HAVE A DATE IN MIND.

16- DO YOU CHARGE FOR CANCELLATION-

IN MOST CASES WE DONT CHARGE A CANCELLATION AS LONG AS YOU GIVE US NOTICE THE NIGHT BEFORE 6PM SO WE CAN HIRE THE CASTLE OUT TO SOMEBODY ELSE. IF YOU GIVE US NO NOTICE (OTHER THAN BAD WEATHER) THEN YOU MAY BE LIABLE TO A £25 CHARGE.

17- HOW MANY CHILDREN/ADULTS ARE ALLOWED ON THE CASTLE-

EACH CASTLE HAS DIFFERENT LIMITS. PLEASE NOTE CHILDRENS CASTLES SHOULD NEVER BE USED BY ADULTS, PLEASE REMEMBER THE HIRER IS RESPONSIBLE FOR ANY DAMAGE.